Hand and Stone Massage Mission Viejo Tripled Staff in 7 Months
When it opened its first California location in December in Mission Viejo, Hand and Stone had 12 employees. Owner Shahira Raineri says she has now tripled that number and is going strong.
"OK, we're going to move 3,000 miles—it sounds crazy now that I'm saying it—and we're going to put our spa in Mission Viejo."
That's Shahira Raineri, owner of Hand and Stone, describing her decision to move out West from New Jersey and start her first business.
Hand and Stone opened last December. Back then, the business had 12 employees. In seven months, the staff has tripled, and a new location has been opened in Tustin.
That second location has always been part of the plan, said Raineri. She always planned to capitalize on the economies of scale and uses her 30 to 35 employees in both locations.
Even with a good plan in place, success didn't come by itself.
"If I'm awake, I'm working," the owner said. "You can't turn it off."
Raineri has no shortage of experience in business, but this is her first time running her own.
"I've run businesses inside the safety net of the corporate world," she said. "At one point I ran a billion-dollar business with a staff of 100. I got to the point where I thought, 'Well, I've done a lot for the world. Why am I not doing this for myself?"
Hand and Stone is a full-service massage spa that offers hot stone massage, microdermabrasion, and an assortment of facials, peels and waxes.
Opening a business in Mission Viejo has been mostly smooth, Raineri said. She was disappointed to find no chamber of commerce in town (the city's first independent chamber just elected its first government in August). But the city has been helpful, she said, and Deputy City Manager Karen Wylie has brought both the past mayor and current mayor by.
The location of Hand and Stone—near Lake Mission Viejo inside Plaza del Lago—has also helped Hand and Stone succeed. As for advertising, Raineri has placed signs around the shopping center to attract customers.
"We're really trying to cash in on the joggers and the walkers," Raineri said.
Other than signs, Raineri says, the Internet has brought in many of her customers. Part of that is thanks to reviews on websites such as Yelp.
When she's not at work, she says, she's often at home Googling search terms people might use to find her location.
While it was a big life change moving from New Jersey, Raineri says, she's glad she packed up and moved West.
"I could have been in San Francisco or Sonoma or Concord, where I grew up, but I chose Mission Viejo," Raineri said. "I did a lot of reading and a lot of research, and I really decided this was the place to be. And I haven't been disappointed. I just love it here."
Shripathi Kamath
7:55 am on Thursday, September 1, 2011
The facility by the lake is great. Very clean (important), has a courteous staff and several well-trained therapists. Very professional, and not overbearing.
I discovered them via Groupon, and have not been disappointed. Their massage treatments are very effective. Deep tissue massages work great for my ailing back and muscles and it is particularly relaxing after a tiring session of tennis. I visit them about twice a month, and stick with deep, heavy pressure massages. They have a treatment called the hot stone massage, which is supposed to yield the same benefits but with lower pressure, and I tried it once -- not for me. Others swear by it.
The only two minor complaints I have is the availability of the same therapist (it is often difficult), and the massage oil (I am kinda allergic to it), but minor nits really.
The prices for the services are very reasonable, and I recommend them to anyone with any physical regimen that leaves your muscles or body sore. They make great gifts to your spouses, friends, and even mortal foes -- they are that relaxing.
Peter, do try it if you have not. You will not be disappointed.
Peter Schelden
9:22 am on Thursday, September 1, 2011
I appreciate the tip, Shripathi. Thanks!
Dan Avery
11:09 am on Thursday, September 1, 2011
So what are their prices? Peter, would you amend the article to include them? Thanks!